Unless you have decades of experience in the customer service industry, your relevant work history should fit on a single page. Follow these resume best practices to increase your chances of making the first cut (and eventually landing an interview). It might even do more harm than good-for instance, if you have to use a tiny font to fit everything onto one page, no one will be able to read it. It’s tempting to include every one of your past jobs and all your skills in your customer service resume, but it’s not necessary. Read now 7 tips for writing a professional customer service resume For example, you may have graduated from a top-tier university, but if it’s not what makes you qualified for the job, the education section should be low on the page (and you don’t need to include your GPA).įocusing on your relevant skills and experience not only shows the hiring manager that you’re a worthy candidate but also that you respect their time. Waiter/waitress resume exampleĪ good resume (like the one above) begins with the most relevant information, as it’s likely to capture a hiring manager’s attention quickly. It’s also important to include the software applications you’ve used so the potential employer knows you can hit the ground running and won’t need a lot of technical training. If you’re seeking a leadership role, you need to show the hiring manager that you have experience doing so, as this applicant does. This should immediately catch the hiring manager’s eye.Īnother way to grab a hiring manager’s attention is to highlight ways you’ve helped other employers increase sales or save money (as the applicant does in the resume sample above)-especially if you have metrics to back up your claims. The ability to turn new customers into repeat customers is an important skill in retail, and the resume above shows the applicant has accomplished exactly that in their previous roles. Including hard numbers-such as “92 transactions on average daily”-gives a potential employer a good idea of what you’re capable of. In this tidy, easy-to-read resume sample, the applicant’s progression from cashier to head cashier illustrates the initiative and the ability to take on increased responsibility. When you’re looking to take the next step in your career, your resume should demonstrate growth and professional development. If you’re applying for a supervisory position like the above applicant, your customer service manager resume should highlight your leadership experience and dedication to customer satisfaction. The hospitality example sample above accomplishes that with eye-catching green bubbles that represent the applicant’s level of expertise in key skills. ![]() So, you want to make sure your relevant skills and experience stand out. Hiring managers are busy and may only have a few seconds to scan your resume before deciding whether it’s worth a closer look. This will help a potential employer see how your experience and skillset might translate to a new job. Explain the work experience you do have in detail, and highlight the transferable skills you’ve honed (such as problem-solving, communication, and agility). It’s okay if you don’t check every box or have a long list of professional accomplishments-focus on the most important activities and attributes that connect back to the job description. For example, if the company is seeking a customer service rep who’s fluent in Spanish, you’d want to put that near the top (as the applicant does in the sample resume above). ![]() ![]() It’s important to tailor your resume for each job posting. Call center representative resume example In the resume example above, the rep says they “handle 90+ calls daily,” which sounds more impressive than simply saying they “handle a high volume of calls.” The specific number makes their experience more concrete. ![]() Hard numbers will show the hiring manager not only where you’ve succeeded in the past but also what you might be able to take on in the future. Have you ever heard the phrase “show, don’t tell?” When you include metrics in your resume, you better illustrate your performance. Customer service representative resume example Wondering what an effective resume looks like? Here are some customer service resume samples and templates from our friends at Resume Genius that fit everything a hiring manager needs to know onto one page. Now’s a good time to do it, as more companies are investing in customer service to set themselves apart from the competition.īut before you can solve any customer issues, you need to get the job-starting with a customer service resume that stands out. So in many ways, a good customer experience depends almost entirely on a company’s support team.ĭoes that challenge sound invigorating? If so, consider a career in customer service. Customer service agents are often the first (and sometimes only) people a consumer interacts with when contacting a business.
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